Who this Policy is for

This policy applies to all customers who have purchased or subscribed to our digital education services. It is designed to cater to a wide range of individuals seeking educational support and guidance. Whether you are a student preparing for university applications, a professional seeking career advancement, or an individual interested in scholarship masterclasses, our policy ensures that you are aware of your options in the event that you are unsatisfied with our services.

​

 

Statement of Commitment to Your Satisfaction
 

We are dedicated to ensuring your satisfaction with our digital education services. To achieve this, we offer several measures to contribute to your overall experience:
​
 

• Free Initial Consultation: We offer a complimentary 20-minute consultation to discuss your expectations, aspirations, and specific requirements for the education service you are availing. This helps us better understand your needs and ensure that our services align with your goals (See Book Discovery Call).

​

• One-time Revision Guarantee: At Cambridge Business Online Centre, we are committed to ensuring your utmost satisfaction with our services. We guarantee a minimum of one-time revisions for all written, education services provide. If you feel that the initial version does not meet your expectations or requires further refinement, we are more than happy to accommodate your request. Additionally, at our sole discretion, we may consider making additional revisions to ensure that the final outcome aligns perfectly with your goals and aspirations. Our team of experienced professionals will diligently work with you, incorporating your feedback and suggestions to deliver a tailored and exceptional result.​

​

• Customer Support: Our dedicated customer support team is available to address any concerns or inquiries you may have regarding our services. Please reach out to us through the designated channels provided on our website, and we will promptly assist you.

 

 

Refund Policy

If, for any reason, you find yourself unsatisfied with our education services, you have the option to request a refund. To be eligible for a refund, please follow the guidelines outlined below:
 

• You may request a refund within 7 days of receiving the finalised material.

• To initiate the refund process, please contact our customer support team through the designated channels specified on our website.

• We reserve the right to ask for additional information or documentation to demonstrate the validity of your dissatisfaction with the service provided.

​

​

Return Policy
 

At Cambridge Business Online Centre, we take pride in delivering personalised and bespoke

digital education services that are tailored to meet the unique needs of each individual. As such, our services primarily involve digital content and online learning materials that are designed specifically for you. Due to the nature of these services, physical returns do not apply.

​

However, we understand that your satisfaction is of utmost importance, and we are committed to addressing any concerns or issues that may arise. If, for any reason, you find yourself unsatisfied with the final material received, we encourage you to contact our customer support team within the specified timeframe mentioned above.

​

Our dedicated customer support team will carefully review your concerns and work closely with you to find a suitable solution. We believe in the importance of open communication and strive to ensure that our services meet your expectations. Whether it involves revising the material, providing additional support, or exploring alternative options, we are committed to working with you to achieve your satisfaction.

​
 

Cancellation Policy:

​

We understand that circumstances may change, and you may need to cancel your subscription or request the cancellation of a specific service. We strive to make the cancellation process as straightforward as possible while ensuring fairness to both parties involved. Please review the following guidelines for cancellations:

​

Subscription Cancellations:
If you wish to cancel your subscription, please adhere to the following guidelines:

​

• Subscription cancellations must be requested within 14 days of the initial purchase.

• To initiate the cancellation process, please contact our customer support team through the designated channels provided on our website.

​

Service Cancellations:

​

If you find yourself in a situation where you need to cancel your service, we understand that circumstances can change. We have designed our cancellation policy to provide flexibility and accommodate such situations.

​

• Requesting a Cancellation: To request a cancellation, please notify us within 24 hours from the time of purchase. Whether it's due to an accidental order, a change in requirements, or any other valid reason, we are here to assist you. Rest assured that if your request falls within this timeframe and the service has not been rendered, you are eligible for a full refund.

​

• Service Not Yet Rendered: If the service has not been provided to you at the time of cancellation request, we will promptly process your refund. We value your satisfaction and aim to address any concerns or issues you may have.

​

• No Longer Required: We understand that circumstances can evolve, and your needs may change. If you determine that the service is no longer required or suitable for your specific situation, please let us know within 24 hours from the time of purchase. We will ensure that your cancellation request is handled efficiently and that you receive a full refund.

​

Additional provision for Masterclasses and Webinars:

​

PRE-SUPPORT

​

We kindly request that you carefully evaluate your availability and commitment before enrolling in our Masterclasses and Webinars. If, for any reason, you are unable to attend a session, we require you to provide a minimum of 48 hours' notice prior to the scheduled session in order to be eligible for a full refund. This notice period allows us to accommodate other participants who may be on the waiting list for the session. Failure to provide the required notice may result in the forfeiture of your refund. We appreciate your understanding and cooperation in this matter.

​

Upon receiving your cancellation request, our customer support team will guide you through the necessary steps and provide any assistance you may need. We value your satisfaction and want to ensure a smooth cancellation process while addressing any concerns or inquiries you may have.

We reserve the right to update or modify this policy at any time, and any changes will be reflected on our website. We encourage you to review this policy periodically to stay informed about any revisions.

​

POST-SUPPORT

​

We appreciate your active participation in our Masterclasses and Webinars. Once you have attended a session, we are unable to process cancellations or issue refunds. 

​

At the conclusion of each Masterclass or Webinar, we provide a brief survey to gather your feedback and assess your satisfaction. Your valuable insights enable us to make improvements and ensure that future sessions exceed your expectations. 

​

​

Thank you for choosing Cambridge Business Online Centre. If you have any further questions or require assistance, please do not hesitate to contact our customer support team via email: hello@cambridgebusinessonline.com,  or by post:

​

Cambridge Business Online Centre Ltd

124 City Road

London

EC1V 2NX

UNITED KINGDOM